Vendor Management Services — Reliable • Transparent • Efficient
We provide comprehensive vendor record management, SLA performance analysis, complaint tracking, and performance monitoring solutions ensuring operational excellence and accountability.
Our Core Vendor Management Deliverables
- Record management and database maintenance of different vendors with complete details.
- Measuring and analyzing the respective vendors’ service level agreements (SLA) against their performance.
- Complaint logging and escalation to vendors in line with the escalation matrix, tracking till its resolution.
- Measuring and monitoring vendor performance against committed levels and penalty matrix.
- Conducting regular vendor audits, reviews, and compliance tracking.
